How do I cancel my marketplace subscription?

"I'm an athlete, and I'd like to cancel my TrainHeroic subscription." 

If you've purchased a subscription through the TrainHeroic Marketplace and would like to cancel your billing, you will be able to do so at anytime.

This article will walk you through how to cancel your athlete monthly or annual subscription for Marketplace Teams.

• Quickly Cancel your Subscription
• Help Cancelling
• Refund Policy

Note: If you're a coach needing to cancel, click HERE.

Note: If you purchased your subscription directly through Apple, click HERE. 

Cancel your Team Subscription:

1. From the mobile app, click on 'Account' in the lower right-hand corner

2. Then the settings icon in the upper right-hand corner

3. Select 'My Training'

4. Then select the trashcan icon to the right of the Team or Program to cancel your subscription

5. Select Delete and confirm your cancellation. 

Note: After canceling, you'll retain access to the programming through your billing period. At that point you'll be removed from the team/program and will not be billed moving forward. We call this "Cancel Pending."

Need Help Cancelling?

If you're running into any issues cancelling your subscription, or you'd like to request a refund for recently purchased subscription that wasn't quite what you're looking for, please contact our team. 

Email support@trainheroic.com. Please include:

1. Your full name
2. Email address associated with your account
3. verify the subscription you'd like to cancel

Please Note:

• For TrainHeroic Program subscriptions, you'll receive access for 1 year, then they will automatically cancel.

• If you're paying your coach directly, and not through TrainHeroic you will need to contact your coach to cancel your subscription.

Refund Policy:

Were you recently billed and looking to cancel due to changes in your schedule? Did you purchase a subscription that isn't quite right for you, or wasn't accurately described?

Email support@trainheroic.com to request a refund. 

Please include:

1. Your full name
2. Email address associated with your account
3. verify the subscription you'd like to cancel

We will refund subscriptions when:

• Your subscription has been purchased or renewed within the last 5 days
• Programming is missing from the Team or Program, or not accurately described in the Marketplace

Note: The Refund Policy is subject to our discretion, in an effort to protect our coaches intellectual property.

Related Resources:

• How do I request a refund from Apple?
• How do I switch teams?

Questions? Contact support@trainheroic.com.