Follow

How do I cancel my TrainHeroic subscription?

When you sign-up for a TrainHeroic team, you selected a monthly or annual payment option. By default, team subscriptions are automatically recurring.

Note: For TrainHeroic Program subscriptions, you'll receive access for 1 year.

Need to cancel? Here's how:

From the mobile app, click on Account in the lower right-hand corner, then the settings icon in the upper right-hand corner.

        Screen_Shot_2018-03-27_at_10.44.24_AM.pngScreen_Shot_2018-03-27_at_10.37.04_AM.png

Next, select Teams & Programs. To remove yourself from a Team or Program, select the trashcan icon to the right of the Team or Program.

Screen_Shot_2018-03-27_at_10.48.12_AM.pngScreen_Shot_2018-03-27_at_11.12.25_AM.png 

Select Delete and confirm your cancellation. 

Screen_Shot_2017-06-06_at_4.27.08_PM.png

After canceling, you'll retain access to the programming through your billing period. At that point you'll be removed from the team/program and will not be billed moving forward. We call this "Cancel Pending."

If you need a spot with cancelling, email our team at support@trainheroic.com. Please include your full name, email, and verify the subscription you'd like to cancel. We'll do the rest!

Was this article helpful?
1 out of 1 found this helpful
Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.
Powered by Zendesk