How do I cancel my marketplace subscription?

"I'm an athlete, and I'd like to cancel my TrainHeroic subscription." 

If you've purchased a subscription through the TrainHeroic Marketplace and would like to cancel your billing, you will be able to do so at anytime.

This article will walk you through how to cancel your athlete monthly or annual subscription for Marketplace Teams.

• Cancel your Team subscription
• What does Cancel-pending mean?
• Help Cancelling
• Refund Policy
• Leave Feedback 

Note: If you're a coach needing to cancel, click HERE.

Note: If you purchased your subscription directly through Apple, click HERE. 

Cancel your Team subscription or trial:

1. From the mobile app, select 'Account,' then the settings

2. Select 'My Training'

3. Select the trashcan icon to the right of the Team/Program to cancel your subscription or trial

4. Select 'Delete' and confirm your cancellation

What does Cancel-pending mean?

After canceling, you'll retain access to the programming through your billing period. At that point you'll be removed from the team/program and will not be billed moving forward. We call this "Cancel Pending."

Need Help Cancelling?

If you're running into any issues cancelling your subscription, please contact our team. 

Email support@trainheroic.com. Please include:

1. Your full name
2. Email address associated with your account
3. Verify the subscription you'd like to cancel

Please Note:

• For TrainHeroic Program purchases, you'll receive access for 1 year, then they will automatically cancel.

• If you're paying your coach directly, and not through TrainHeroic you will need to contact your coach to cancel your subscription.

Refund Policy:

We will refund athlete subscriptions only when programming is missing from the Team or Program, or not accurately described in the Marketplace.

Email support@trainheroic.com to request a refund. 

Please include:

1. Your full name
2. Email address associated with your account
3. verify the subscription you'd like to cancel

Note: The Refund Policy is subject to our discretion, in an effort to protect our coaches intellectual property.

Leave Feedback:

If you'd like to share some feedback on why you're cancelling, would love to hear from you! You can leave completely anonymous feedback HERE. 

Related Resources:

• How do I request a refund from Apple?
• How do I switch teams?

Questions? Contact support@trainheroic.com.