Marketplace Coach Guide: Terms & Payment Information

1. There is no additional cost to have your Marketplace Settings enabled, or to put a Team or Program in the Marketplace.
2. Once your Marketplace settings are enabled, you'll be able to sell both Team and Program subscriptions to athletes and coaches.
3. Your Team or Program can be public OR private in the TrainHeroic Marketplace.
4. Team subscriptions are either monthly or annual subscriptions, which auto-renew each paid month. Teams run on a live calendar, and support interactions between teammates. Programs are a fixed number of sessions for a one-time purchase that give the athlete (or coach) access for one year. Programs allow athletes to train independently.
5. You'll set the price price for your Teams and Programs (we do have a minimum). Athletes are billed immediately on sign-up and will be able to cancel their subscription in-app at anytime. As soon as they stop paying, the athlete (or coach) will lose access to your programming.
6. TrainHeroic will take $1/month  from each marketplace transaction and you will keep the rest after a small transaction fee of 2.9% + $0.30 from the bank. For Programs, we will round up to the nearest month. For example a 1-4 week Program has a split of $1, a 5-8 week has a split of $2, etc.
7. You'll be paid on the 15th of each month, for the prior month's sales via direct deposit for US Coaches, or PayPal for international coaches. 
8.  There's a $200 minimum for payout. If you don't meet the $200 minimum, we'll roll that balance over to the next payday until you hit the $200 mark. If you choose to be paid via check/snail mail, we'll cut the check once your balance hits $500 or more.
9. TrainHeroic handles all of the athlete billing when they make purchases, as well as any technical support for your paying athletes (and coaches). You won't have to deal with a thing on the financial or banking side of things outside of getting set up to receive the payment! Because TrainHeroic handles all billing, refunds will be at our discretion.
10. You do NOT need to pay for athlete seats upfront, if you're planning on selling through the Marketplace. You're only required to purchase a Coach Plan for $9.99/month.

Note: All marketplace prices will be listed in US Dollars. Any conversions for foreign transactions will be done by the purchaser's bank. 

Terms for Marketplace Sellers:

By selling in the TrainHeroic Marketplace, you're agreeing to the Terms below.

• Using your own custom programming
  • Using TrainHeroic pre-built programming or another coaches programming may result in a loss of sales and removal from the Marketplace
  • Programming must be delivered via TrainHeroic
• Keeping your programming current
  • You're required to publish programming for the current day/week (as well as all past programming), though we recommend allowing your athletes to view up to a week in advance as best practice
  • Un-publishing programming from past weeks will result in removal from the Marketplace (paying athletes will only have access to programming from their start date forward)
  • Teams launched in the Marketplace prior to having published programming are subject to removal
• Creating programming that reflects your advertisements and descriptions
  • If you advertise 3 sessions per week, you're required to publish 3 sessions per week through TrainHeroic
• Being responsive to athletes questions via TH Chat
  • We recommend 24hr response time (or less) for best results
• Providing a 1 week free trial for Team subscriptions 
  • Each Team subscription automatically begins with a 7-day free trial for first-time athlete subscribers
  • Trials will automatically convert to a paid subscription at the end of the 7-day trial without cancellation

Note: Terms are subject to change by the discretion of TrainHeroic. Last updated 12/8/2020.

Noncompliance with Marketplace terms will result in removal from the Marketplace, and potential loss of sales.