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Front Desk HQ Set Up

Welcome to TrainHeroic! If you're reading this article it means you've had Front Desk Pro with TrainHeroic enabled to your business. If this doesn't sound like something you've talked to your rep about please email support@frontdeskhq.com to become enabled.

First things first, let's get an account created. You can do this by:

  1. Logging in to Front Desk HQ
  2. Click Settings
  3. Then, click Apps and Add Ons.

Click Login with Front Desk HQ, enter your Front Desk HQ credentials and then Allow Access. The platform then prompts you to choose the business you want to join.

Next, sync each service in your Front Desk account with a team on TrainHeroic. The purpose of syncing a service with a team on TrainHeroic is to invite your athletes to a unique group on TrainHeroic, we call this group a team. Each team has a unique training calendar. Keep in mind that you can sync multiple services to the same team, you don't need to sync all services, and you also can create a new team from this screen too. Importantly, you will send an email invite to all of the athletes in a particular service when making this sync. All new athletes added to this service will automatically get the same invite. You can always come back and set this up later.

Congratulations! You've now created your TrainHeroic account. You can always login to your account here: https://athlete.trainheroic.com/#/login

The next steps, if you haven't already, are to create teams and to sync your athletes with your team. Syncing your athlete to a team will connect your team to a service type in Front Desk. All of the athletes that are a part of this service type will be invited to the team and any new athletes that are added to the service type will automatically be invited to TrainHeroic. TrainHeroic will send an email invite to the team to your members and your behalf.

You're now completely set up! The last suggestion we have is to schedule a training session with our Performance Team so we can catch you up to speed on how you can best leverage TrainHeroic. You can do that here. We'll dive into programming and managing your team. If we can be helpful in any way, please email support@trainheroic.com.

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