Our Customer Success Team is here to support you in your journey with TrainHeroic.
COVID UPDATE: Due to changes from COVID, we do NOT currently offer phone support. We're confident that we'll be able to address any questions you might have with our full help suite and email.
Whether you have general questions, technical issues, or looking for some direction, we're ready to give you a spot.
Below are's are some ways for you to get help:
- Search our help suite for FAQs, how-to's, and best practices 24/7
- Email our Customer Success team (48 hr response time on weekdays)
Help Suite (available 24/7):
Use the Support option within CoachHeroic available 24/7.
When logged into CoachHeroic, select the 'Support' button located on the lower left-hand corner of the page.
Next, use the search box to find articles and videos from our Help Suite.
Click on any link to view the article or video. Or select the button at the bottom to leave us a message.
Email (48 hr response time):
Our regular business hours are Monday - Friday from 8AM to 5PM MST
You can expect a response from us within 48 hours (usually less) during the week. If you email us after hours, we'll respond within the next 2 business days.
- I'm experiencing an issue with web/mobile, what steps can I take?
- Why aren't my exercise videos visible to my athletes?
- How can I change my Coach Plan?
- Update Billing Information: For Coaches
Questions? Contact firstname.lastname@example.org.