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How do I get help with my account?

Our Customer Success Team is here to support you in your journey with TrainHeroic. Whether you have general questions, technical issues or training needs, we're ready to give you a spot. Here's how:

Use the Support option within CoachHeroic available 24/7:

When logged into CoachHeroic, select the Support button located on the lower left-hand corner of the page. 

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Next, use the search box to find articles and videos from our Help Suite.

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Click on any link to view the article or video. Or select the button at the bottom to leave us a message.

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Other ways to get help:

Email: Support@trainheroic.com

Phone: 1-855-688-5438

If for any reason we miss your call, please leave us a voicemail with your name and number and we will call you back as soon as possible. 

Our regular business hours are  Monday - Friday from 8AM to 5PM MST

You can expect a response from us within 24 hours (usually less) during the week. If you email us after hours, we'll respond on the next business day. 

 

 

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