While we hope this day never comes, we understand that plans change, businesses pivot, and life can bring unexpected obstacles.
If you're and athlete and you've purchased a subscription through the Marketplace, please follow the cancelation instructions here.
To cancel your Coach Account:
- Log into your coach account from the web, and select the profile image in the upper-right
- Choose 'Billing Info'
- Select 'Cancel Plan' and confirm by choosing 'Yes, Cancel My Plan'
Note: You will have access until the end of your current billing cycle and the message at the top of the page will confirm the date that your access will expire.
Are you selling Teams in the Marketplace?
Your athlete's will need to cancel their Team subscriptions, in order to cancel their billing. Please share these instructions with your athlete to cancel their subscription, Cancel your subscription.
Coach, we'd also love if you'd be willing to enlighten us on your experience with TrainHeroic by completing a short survey here.
Lay it all on us - the good, the bad, your wish list. In return, we'll pass all that honest feedback along to our Product and Customer Team so we can put some heroic efforts towards raising the bar in our software and support.
Questions? Contact firstname.lastname@example.org.