Coach with ease, knowing your data is secure.
When shopping for a new software subscription, you want to trust that your information is secure and we're happy to provide this information to you.
- TrainHeroic Terms and Conditions
- TrainHeroic is SSL Encrypted
- TrainHeroic uses automated database backups via Amazon Web Services (also known as AWS)
- AWS Aurora database and Redis cache layer for high availability
- We have over 7 years of 99.9% uptime
- We do not use any geo-locating technology
Security and Privacy FAQ's:
Do you share data with any third parties?
We will not sell or share any email addresses or other information to third parties.
The data that lives within our site is only accessible by each individual user with their secured login and by our support staff for the sake of helping you with your account and supplying general analytical information to our developers.
What personal identifying information is stored?
The only identifiable information that TrainHeroic stores is the data that the coach or athlete chooses to add to their profile. This can include: Email address, first and last name, height, weight, gender and country of origin.
Only name and email address are required to create an account, all other fields are optional.
Do you store credit card information on your server?
We do not store any credit card or other payment information within TrainHeroic. That is all stored directly with our processor Braintree.
How is data secured?
All data entered into TrainHeroic is stored on SSL Amazon servers owned by TrainHeroic.
This data is not shared and is only accessible by individual users with secured logins and our support staff for the sake of helping you with your account and supplying general analytical information to our developers.
As a coach can I change my athletes' names to de-identify them?
Within TrainHeroic Athletes own their own account and only they can change the name on the account. When logged into their account, they do have the ability to change their first and last name if needed.
Are you HIPAA compliant?
We are not HIPAA compliant, as our not platform is not designed for storing medical records.
Questions? Contact firstname.lastname@example.org.