If you're an athlete with questions about free trials, we've got you covered!
The TrainHeroic Marketplace provides new athletes with a free 7 day trial for new team subscriptions, which includes unrestricted access to all of our training tools. We offer this trial so that you can get acquainted with your coach, the TrainHeroic mobile app and most importantly, ensure that the team is the right fit for your needs.
Below we'll answer the following questions:
How do I cancel my trial?
You can cancel your trial at any point during the initial 7 days after sign up. Click here for instructions on canceling your trial in-app.
After 7 days, you will automatically be billed and moved to a paid monthly or annual subscription.
Will I have access after canceling?
The trial will remain on your account for the full 7 days, even after you've canceled. If you have canceled, the subscription will automatically end at the end of the trial.
When will I be billed?
The card on file will automatically be billed on the 8th day.
From the "My Training" section of the app, you'll always be able to view any active trials and see what your trial end date is. This is when the trial will turn into a paid subscription.
How many athlete trials can I do?
- Athletes can do one trial per team. If you sign up for a team that you've already been on, you will be billed right away.
- We only allow three concurrent trials on a single account. If you sign up for more than three teams, you will be billed for the additional teams right away.
- If either of the above scenarios apply, there will be a warning on the checkout page.
- How do I cancel my marketplace subscription?
- Using the TrainHeroic Mobile App
- How to Update Billing Information: for Athletes
Questions? Contact firstname.lastname@example.org.