Chelsey B.
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Activity overview
Latest activity by Chelsey B.-
Chelsey B. created an article,
How do I submit a privacy request?
To submit a privacy request, please send an email request to privacy@trainheroic.com with the following information: Your name Email address The type of request you are submitting: Opt-out ...
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Chelsey B. created an article,
How do I request a refund from Apple?
Are you subscribed through Apple, and are looking to cancel your subscription or request a refund? TrainHeroic is only able to adjust subscriptions that were purchased through the TrainHeroic Marke...
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Chelsey B. created an article,
For Athletes: I tried to cancel my subscription, but it still appears on my account.
Did you recently cancel your subscription, and you're wondering why it's still appearing on your account? If you tried to cancel your subscription and are still seeing your workouts, you can rest a...
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Chelsey B. created an article,
Why did my credit card get declined?
There are a few reasons why your card may get a "Processor Declined" or "Failed to Process" error. This doesn't necessarily mean there aren't funds in the account, it's actually a hard decline stra...
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Chelsey B. created an article,
Using the Facebook Conversion Pixel in TrainHeroic
Track marketplace conversions from your Facebook ad campaigns using TrainHeroic's Conversion Pixel. First, you'll need to Create a Facebook Pixel for your ad campaigns. Once you have a Facebook Pi...
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Chelsey B. created an article,
As an athlete, how can I add or swap exercises?
Keep your coach in the loop, by swapping or adding exercises to your training session. We understand the nature of training. Some days, you may not have access to the right equipment, or you may no...
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Chelsey B. created an article,
As an athlete, what's the difference between the web and mobile application?
For the best experience with all the latest training tools, we recommend using the current version of the TrainHeroic Mobile app. Much like Instagram, our web application is lightweight and meant s...
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Chelsey B. created an article,
Can I adjust the calendar to begin on Monday?
Does your training week kick-off on Monday? Personalize your calendar by adjusting your preference to begin the training week on Monday, instead of Sunday. To Access Your Training Calendar Preferen...
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Chelsey B. created an article,
For Coaches: Can schools pay by invoice, or for the year?
TrainHeroic does not offer invoicing, written quotes or yearly pricing for accounts under 1,000 athletes. All payments are made monthly via credit card through our automated billing system. A cred...
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Chelsey B. created an article,
For Coaches: Canceling your Team or Coach Plan when you're a Marketplace Seller
If you longer wish to sell your marketplace team, here are the steps for you to cancel your coach plan. While we'd love for you to coach with us forever, we understand that things change. If you ev...