FAQs
The TrainHeroic team is here to serve our athletes. Here is a list of some frequently asked questions that will be a nice resource for you. If you need a spot or can't find a resolution to your question, please email support@trainheroic.com.
- For Athletes: Everything you need to know about Marketplace team trials
- How can I reset my password?
- How do I Delete my Account?
- For Athletes: My Marketplace subscription was canceled. How do I resubscribe?
- As an athlete, how do I post a video to Session Comments?
- As an athlete, how can I edit my logged session?
- How do I cancel my team membership or subscription?
- I didn't receive an Access Code. How do I get started?
- For Athletes: I just purchased a Program. How do I view it?
- How do I message my coach and teammates?
- Why can't I see my programming?
- As an athlete, how do I update my billing information?
- As an athlete, can I reschedule my training sessions?
- Can I adjust the calendar to begin on Monday?
- As an athlete, what's the difference between the web and mobile application?
- As an athlete, how can I add or swap exercises?
- As an athlete, how do I switch teams?
- Why did my credit card get declined?
- For Athletes: I tried to cancel my subscription, but it still appears on my account.
- How can I send in a video for a form check?
- How do I report an issue with the mobile app?
- How do I request a refund from Apple?
- How can I view sessions other than today's?
- How do I print my session?