Skip to main content
TrainHeroic Support Help Center home page
Submit a request
Sign in
  1. TrainHeroic Support
  2. Athlete Support
  3. FAQs

FAQs

The TrainHeroic team is here to serve our athletes. Here is a list of some frequently asked questions that will be a nice resource for you. If you need a spot or can't find a resolution to your question, please email support@trainheroic.com.

  • For Athletes: Everything you need to know about your Marketplace team trial
  • As an athlete, how can I edit a logged training session?
  • How do I cancel my marketplace subscription?
  • I didn't receive an Access Code. How do I get started?
  • I just purchased a Program, but it's not showing up in the app. How do I get started?
  • How do I message my coach and teammates?
  • Why can't I see my programming?
  • As an athlete, how do I update my billing information?
  • As an athlete, can I record my own training sessions?
  • As an athlete, can I reschedule my training sessions?
  • Can I adjust the calendar to begin on Monday, instead of Sunday?
  • As an athlete, what's the difference between the web and mobile application?
  • As an athlete, how can I add or swap exercises?
  • As an athlete, how do I switch teams?
  • Why did my credit card get declined?
  • I tried to cancel my subscription, but it still appears on my account.
  • How can I send in a video for a form check?
  • How do I report an issue with the mobile app?
  • How do I request a refund from Apple?
  • How can I view sessions other than today's?
  • How do I print my session?
TrainHeroic Support