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  1. TrainHeroic Support
  2. Athlete Support
  3. FAQs

FAQs

The TrainHeroic team is here to serve our athletes. Here is a list of some frequently asked questions that will be a nice resource for you. If you need a spot or can't find a resolution to your question, please email support@trainheroic.com.

  • For Athletes: Everything you need to know about Marketplace team trials
  • How can I reset my password?
  • How do I Delete my Account?
  • For Athletes: My Marketplace subscription was canceled. How do I resubscribe?
  • As an athlete, how do I post a video to Session Comments?
  • As an athlete, how can I edit my logged session?
  • How do I cancel my team membership or subscription?
  • I didn't receive an Access Code. How do I get started?
  • For Athletes: I just purchased a Program. How do I view it?
  • How do I message my coach and teammates?
  • Why can't I see my programming?
  • As an athlete, how do I update my billing information?
  • As an athlete, can I reschedule my training sessions?
  • Can I adjust the calendar to begin on Monday?
  • As an athlete, what's the difference between the web and mobile application?
  • As an athlete, how can I add or swap exercises?
  • As an athlete, how do I switch teams?
  • Why did my credit card get declined?
  • For Athletes: I tried to cancel my subscription, but it still appears on my account.
  • How can I send in a video for a form check?
  • How do I report an issue with the mobile app?
  • How do I request a refund from Apple?
  • How can I view sessions other than today's?
  • How do I print my session?
TrainHeroic Support