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For Athletes: How do I Cancel my Team Membership or Subscription?

Josh Sutchar
Updated

"I'm an athlete, and I'd like to cancel my TrainHeroic membership." 

If you've purchased a membership or subscription through the TrainHeroic Marketplace and would like to cancel your billing, you will be able to do so at anytime in the mobile app or on the web.

This article will walk you through how to cancel your monthly or annual subscription for Marketplace Teams.

Note: If you're a coach needing to cancel, click HERE.

Note: If you purchased your subscription in-app through Apple, go HERE for information to cancel via Apple Subscriptions.

Canceling your Team subscription or trial in the Mobile App

1. Log in to the TrainHeroic mobile app. 

2. Click on your profile image on the lower right and then select the settings gear on the top right.

3. Select 'My Training.'

4. Select the trashcan icon to the right of the Team/Program to cancel your subscription or trial.

5. Select 'Delete' and confirm your cancellation.

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Your official cancel date will be reflected below the team name, and you will have access for the remainder of your billing period. You will NOT be billed moving forward.

Canceling your Team subscription or trial on the web:

  1. Go HERE to log in to your athlete account.
  2. Click your profile picture on the top right.
  3. Click "Manage My Subscriptions."
  4. Click "Marketplace Subscriptions.
  5. Click "Cancel Subscription."
  6. A confirmation pop-up will open; confirm that you want to cancel your subscription.

What does Cancel Pending mean?

After canceling, you'll retain access to the team until the end of your billing cycle. We call this "Cancel Pending."

Need Help Cancelling?

If you're running into any issues cancelling your subscription, please submit a request HERE.

Please include the following:

  1. Your full name
  2. Email address associated with your account
  3. The name of the team subscription you want to cancel.

What if you canceled your subscription, but changed your mind?

Don't worry, contact support HERE, and we will reactivate it!

Please Note:

  • Programs come with lifetime access, so there is no need to cancel program purchases. 
  • If you're paying your coach directly, and not through TrainHeroic, you will need to contact your coach to cancel your subscription.

Refund Policy:

For the protection of our coach’s intellectual property, TrainHeroic does not issue refunds for Marketplace purchases.

Free trials are offered for some Marketplace teams, and all trial subscriptions must be canceled within the 7-day window to avoid charges.

To be considered for a refund due to extenuating circumstances, please submit a request within 24 hours of the purchase being made. Please include a detailed explanation of the refund request. Requests will then be assessed on a case-by-case basis and may be approved or denied.

Leave Feedback:

If you'd like to share some feedback on why you're cancelling, would love to hear from you! You can leave completely anonymous feedback HERE. 

Related Resources:

 

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