Chelsey Blair
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Activity overview
Latest activity by Chelsey Blair-
Chelsey Blair commented,
Hi Michael, at present there are no plans to create an option to have maxes go back to auto-updating once they have been set or tested. Our support team would be happy to walk you through resetting...
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Chelsey Blair created an article,
As an athlete, how do I download my personal data (GDPR Export)?
At TrainHeroic, we believe your data belongs to you. Whether you are moving to a new platform or simply want a copy of your training history for your records, we’ve made it easy to download your in...
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Chelsey Blair created an article,
How do I request a refund from Apple?
Are you subscribed through Apple, and are looking to cancel your subscription or request a refund? TrainHeroic is only able to adjust subscriptions that were purchased through the TrainHeroic Marke...
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Chelsey Blair created an article,
Why did my credit card get declined?
There are a few reasons why your card may get a "Processor Declined" or "Failed to Process" error. This doesn't necessarily mean there aren't funds in the account, it's actually a hard decline stra...
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Chelsey Blair created an article,
Using the Facebook Conversion Pixel in TrainHeroic
Track marketplace conversions from your Facebook ad campaigns using TrainHeroic's Conversion Pixel. First, you'll need to Create a Facebook Pixel for your ad campaigns. Once you have a Facebook Pi...
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Chelsey Blair created an article,
As an athlete, how can I swap or add exercises during a session?
Keep your coach in the loop by swapping or adding exercises to your training session.We understand the nature of training. Some days, you may not have access to the right equipment, or you may not ...
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Chelsey Blair created an article,
Can I adjust the calendar to begin on Monday?
Does your training week kick-off on Monday? Personalize your calendar by adjusting your preference to begin the training week on Monday, instead of Sunday. To Access Your Training Calendar Preferen...
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Chelsey Blair created an article,
For Coaches: Can schools pay by invoice, or for the year?
TrainHeroic does not offer invoicing, written quotes or yearly pricing for accounts under 1,000 athletes. All payments are made monthly via credit card through our automated billing system. A cred...
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Chelsey Blair created an article,
For Coaches: Canceling your Team or Coach Plan when you're a Marketplace Seller
If you longer wish to sell your marketplace team, here are the steps for you to cancel your coach plan. While we'd love for you to coach with us forever, we understand that things change. If you ev...
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Chelsey Blair created an article,
As an athlete, can I reschedule my training sessions?
As an athlete, you'll be able to reschedule your own training sessions from the mobile app. When you begin a training session on a day other than today's date, we'll automatically ask you if you'd ...