Why did my credit card get declined?

There are a few reasons why your card may get a "Processor Declined" or "Failed to Process" error.

This doesn't necessarily mean there aren't funds in the account, it's actually a hard decline straight from your bank.

There are a couple reasons why you might be getting this:

1. Incorrect credit card number or expiration date
2. Insufficient funds
3. Some banks will reject charges based on location
4. Some banks will reject charges based on their own fraud rules

Please contact your bank for more information your card is declining, and to verify your purchase.

For questions regarding your account billing, please email support@trainheroic.com. 

Related Resources: 

• How do I update my billing information?
• Update Billing Information on your Coach Account